Our Consultancy Services

ONE OF A KIND PAY AS YOU GO ERP/CRM CONSULTANCY SERVICE
  • Business Consultant for Companies
    • Manufacturing
    • Wholesale/Distribution
    • Retail
    • Financial Services/Insurance
    • Technology
  • Business Process Improvement
  • Training
    • Customized
  • Branding for Global Business
    • Safety
    • Quality Assurance
    • Systems
    • Image

Successful Business Transaction

A successful business transaction is a great experience. But what happens if a deal falls through? Maybe there is some important information missing?

Using CRM guarantees your sales team that unanswered questions are a thing of the past.

Objectives

  • Sales processes and selective revenue enhancements
  • Taking advantage of opportunities for up and cross-selling
  • Lowering sales costs
  • Knowing which customers are profitable
  • Sales prognoses in real time
Lockers Services

Product and Price Management - Professional structure of your products/ services, integration into your CRM system, adapting to your enterprise resource planning.

Management of Sales Projects - Analyzing and definition of your individual sales methodology, developing an enterprise opportunity management system, integration of all sales channels
(e.g. partner sales, telesales) and sales areas, import of existing sales projects with all the
appropriate documents and activities.

Offer and Order Handling - Integration of your offer and order processes into the CRM system and Creation of custom form templates that can be sent directly via letter, email or fax from within your
CRM system.

Revenue Planning and Employee Benefit Plan - Customization of forecasts, quotas and pipeline management tailored to your individual needs.

Technology Assistance

Offer, Sales Process and Sales Conclusion - Creation and managing of sales documents like offer, order and contract templates - You obtain all important the information to proceed on to the conclusion of the contract, e.g. special conditions, price lists, contracts.

Opportunity Management - Planning your sales strategy down to the smallest detail. You can use all relevant information to identify and appoint decision makers. To be successful in managing even complex
sales projects you are able to divide subprojects, hierarchically, to target work.

Management of the Sales Team, Territories and Forecasts - CRM enables a flexible definition of sales areas and appending of employee data. You are able to overview and manage the development of certain regions.

Sales Analyses - Analyze your sales activities to use the results in future planning processes. Improve the efficiency of certain customers or products.

Service Skills

Special Skills
  • Ability to build up and lead profitable sales and service networks   
  • Set up training for customer-oriented employees   
  • Implement Complaint Management for key accounts
  • Product licensing and registration
  • Provide Quality Assurance   
  • Social competence in multicultural environments   
  • Experience in e-Business and CRM since 1998
We support your CRM approach with following services:
  • Business requirement definition   
  • CRM evaluation and procurement process   
  • Functional specification   
  • CRM system customization and world wide roll-out   
  • Migration of existing data   
  • Integration of 3rd Party systems like ERP or E-Commerce systems   
  • User Training and Support
A division of
TCM Industries
 
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